By Purchasing an item from TexasHillCountryCeramics.com you agree to the following Terms and Conditions:
THCC is based in the USA and ships to addresses located in the USA and Canada.
Each and every one of our ceramic pieces is made by hand from start to finish - they are Made to Order. Make ready time is noted in the item description (so you know before you make your purchase the amount of time needed to create and finish the item). Orders are shipped as soon as they are completed. Due to the number of orders received I am no longer able to take phone orders. Thank you for your understanding.
Please note: credit card payment is processed at the time of ordering.
International Orders - at this time we only ship to Canada.
The following payment options are available:
The following types of payment are not accepted.
Order Cancellation and Refused or Unclaimed Shipments, Acceptance of Goods:
Cancellation of orders: Notice of cancellation of an order must be made in writing. Orders cancelled within 24 hours are subject to a small handing fee of $5 to cover the costs of fees paid to process the payment. Orders that are cancelled after 24 hours are subject to a cancellation fee of $15.00 plus 20% restocking/handling fee (the restocking fee is charged if the item has been started). Orders that are shipped and returned are considered cancelled orders and are subject to applicable processing fees plus reimbursement of parcel return service fees incurred. Orders that are placed online but the credit card is declined and payment is not received will be canceled immediately, due to difficulties in determining if the contact information is authentic we do not contact parties in declined transactions. Please allow 7-10 business days for the processing of refunds to appear in your account.
Refused/Unclaimed Shipments: Unclaimed/Refused delivery of an order is an Order Cancellation. Shipments that are returned are subject to a $15.00 cancellation fee plus a 20% restocking/handling fee plus reimbursement of parcel return service fees. Initial shipping and handling fees are not eligible for refund and additional return shipping costs incurred will also be deducted. We can not guarantee the final disposition of any order where the customer or recipient has refused delivery.
Acceptance of Goods: Once you receive your order please take the time to check it over. If you find a damaged item you must notify me within 3 days of reciept of the item. All sales are considered final and received in good condition if I do not hear from you within 3 days from the date of receipt. Date of receipt is based on the delivery date noted by the USPS (United States Postal Service) tracking.
Damaged Items - What to do: Should something happen to your order or one of the items in your order you must contact me within 3 days of receipt of the order. Your assistance is needed to help me in submitting the claim notice to the postal service. This means photos of the damaged package and contents. Please do not throw away a damaged package or contents. Please refer to Damaged Items section for more information.
Special Orders/Merchandise Availability
Texas Hill Country Ceramics accepts both made to order items and special orders. These orders require full payment before work is started. Made to order items or special orders are not eligible for return or refunds or store credit.
Texas Hill Country Ceramics & Gifts reserves the right to offer, at any time, all or part of our merchandise assortment via our Website. Texas Hill Country Ceramics & Gifts reserves the right to add or remove items from our Website, at any time at my discretion. Some items may indicate an 'in-stock' status in error.
• If you need to return an unused, undamaged item please contact me in writing via email within 3 days of receipt of goods to obtain instructions and a Return Authorization Number (RAN)
• Items returned without a RAN may not be accepted and returned to you.
• Returned items must be received in good condition without damage and unused within 14 days of request to be eligible for refund*.
• Refunds will be issued for merchandise only (minus restocking fees) using the same payment method used to make the purchase.
• *Returns are subject to a 20% restocking fee. Ceramic items that have been used are not eligible for return or refund.
• Exchanges are not subject to restocking fees.
• Buyers are responsible for return shipping costs.
Due to health reasons items that have been used and pump dispensers are not eligible or acceptable for return, refund or in-store credit.
For your protection please insure and obtain delivery confirmation on return packages. Special Orders, replacement pumps, night light switches and night light bulbs or Christmas Tree light bulbs, any item that has been used or altered are not eligible for return.
*Returned orders are subject to a restocking fee of 20% of the merchandise amount unless prior arrangements are made, exchanged orders are not subject to restocking fees provided prior arrangement has been made. Items returned after 14 days from the issued RAN# are only eligible for 'in store/online" credit, this credit is good for 30 days. Please contact Texas Hill Country Ceramics if you have any questions.
Packing items for return: It is the responsibility of the recipient to pack returns properly. Pack the item securely into the original box(es) with plenty of packing material and tape securely. Items inside the shipping box must include all items originally sent with the order. Write the RAN issued clearly on the outside of the shipping box. Please ship your box to the address provided in your written instructions. COD or Freight Collect shipments will not be accepted. Returned items that have been damaged prior to or during shipment are not eligible for refunds. Buyers are responsible for return shipping costs.
Privacy & Security
Trust is at the heart of every successful, ongoing relationship. We know your privacy and security are of vital interest to you when shopping online and take the personal information you entrust to us very seriously. Because of this commitment, Texas Hill Country Ceramics & Gifts will never sell, rent or trade e-mail addresses or personal information with any other person or company. THCC does not track your use of this website and any information provided in an order is used only to communicate to you regarding your order, nothing else.
Credit card payments for orders you place with Texas Hill Country Ceramics & Gifts are received on a verified secure server, with Secure Sockets Layer (SSL) connections for your security and privacy. Your credit card information will be received on a secure payment page with a browser address beginning with "https://". If you look at the Web site address in your browser window, non-secure sections of my site begin with “http://.” When you move to a secure area, the address changes to “https://”; the “s” means secure. You will also see a lock displayed on your web page, the location will vary depending on the web browser you are using.
Last Updated 02/20/2022